Paul Clifford talks about the lost art of customer service! Are retail CVA's and Administration simply focusing on the effect and not the cause? Is the lack of quality customer service a fundamental flaw in fuelling the issue? I think it might be!
As part of our 2018 objective to raise the bar in our industry, Paul Clifford, Managing Director, shares an insight into a Strategy Example. Here is step 1 to creating a Commercialisation Strategy for your centre.